Information we collect

Information you send us. When you use the enquiry form, we receive your name, email address, optional business name, the service you selected, your message and the address of the page you sent it from. If you contact us by email, telephone or WhatsApp, we receive the details you choose to share through that channel.

Technical information. Like most websites, our hosting provider automatically processes basic request information such as IP address, browser type and the pages requested. This is used to deliver the site, keep it secure and limit abusive form submissions.

We do not ask for payment details, government identifiers or other sensitive personal information through this website. Please do not include such information in your message.

How we use your information

To reply to your enquiry and discuss the work you asked about.
To send you a one-time acknowledgement that your message was received.
To keep a record of business correspondence.
To protect the website and form from spam and misuse.

We do not sell your personal information, and we do not use your enquiry for advertising or add you to a marketing list without your consent.

Cookies and similar technologies

This website does not set advertising or tracking cookies. Your browser’s session storage holds one small functional value that remembers whether you have already seen the opening animation during your visit; it is cleared when you close the tab and is not used to identify you.

If we enable privacy-friendly website analytics, it will be a cookieless service that reports aggregated page-view statistics without identifying individual visitors. If we ever introduce cookies that are not strictly necessary, we will ask for your consent first and update this policy.

How long we keep information

We keep enquiry emails for as long as needed to respond, carry on any resulting business relationship and meet legal or accounting obligations. You can ask us to delete your enquiry at any time, subject to those obligations.

Your choices and rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may ask us to access, correct or erase the personal information you have shared with us, or withdraw consent you have given. To make a request or raise a concern, email info@swaelitesolutions.com with the subject “Privacy request”. We will respond within a reasonable time.

Security

The website is served only over HTTPS, and form input is validated and sanitised before it is emailed. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information you share.

Changes to this policy

We may update this policy when our website or practices change. The “last updated” date above shows when it last changed. See also our Terms of Use.

Privacy Policy